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Shipping Information

WHERE DOES PRODUCT COME FROM

Real Queer Porn is Courtney Trouble's in house mail order service, also found at CourtneyTrouble.Com and throughout the TROUBLEfilms web network on sites like QueerPorn.TV and IndiePornRevolution.Com. The store is access through multiple sites, but it run from one office - the one COurtney Trouble sits in every day!  So you are ordering directly from the source, and in many cases, the performer/director will be handling your products herself. 

SHIPPING COSTS

We calculate our shipping costs based off of weight. 

Instant Downloads, Clips: No Shipping, Instant Access.
In the USA: Based on USPS's current shipping costs, each shipment is calculated based on the weight of the order. One DVD shipment is around 5 ounces, and costs around $4. If you order 10 DVDs, it's gonna cost about $20 or more in shipping for the USA. 
International: Based on USPS's current shipping costs, each shipment is calculated based on the weight of the order. One DVD shipment is around 5 ounces, and costs around $10 to ship outside of the USA. 

We ship Priority Mail.

Examples:

In USA:

1 DVD - $4
2 DVS - $5
3 DVDs - $10

International:

1 DVD - 12.00 Shipping
2 DVDs - 15.00
3 DVDs - 16.00

 

SHIPPING DISCREETLY

All shipments are discreetly packaged in plain brown boxes, padded envelopes, or USPS supplied packaging. Our name appears as “RQP" on the return address. Packaging makes no mention of the nature of the contents, except when required by international customs regulations. 

USPS deliveries may require the signature of the designated recipient; it is up to the drivers' discretion for particular drop-offs like businesses, secured apartment buildings, and certain routes. For special arrangements, please contact customer service. If you will be unavailable to sign for your package, there are a couple of other options. You may ship your package to your workplace or the home of someone who is available during the day. When shipping to a business, we recommend writing “Personal and Confidential” in the reference field of the Shipping Information section. If selecting to ship your package to a third party, it is imperative that their name and address are used for the Shipping Information. 

 

Our Return Policy (for physical product only - there are no refunds or returns on digital downloads)

 

If your item breaks or is defective: If your item breaks or never worked to begin with, you have 30 days from purchase to send it back for an exchange. You provide shipping payment one way. Please email courtneytrouble@gmail.com to initial a return. Sorry, we will not provide refunds on returned items. 

If you are dissatisfied with an item: Unopened items that are still sealed in their original packaging may be returned for an exchange within 30 days of receipt. We do not accept non-defective returns or exchanges of items that have been opened. We do not do returns, refunds, or exchanges on any autographed items or special purchases where noted.

Please note that pre-authorization is required for all returns and exchanges. Please email courtneytrouble@gmail.com to initiate a return. Shipping charges will only be refunded in cases where our error caused the return or the item is defective. Thank you.

 

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